Our Helpdesk

The #1 way to reach our team!
Marketing support you need – when you need it.

Do you need support for your website or marketing?

We’ve got your back!

We know it’s mentioned more than a few times on our website, but our Helpdesk is the #1 way to reach us and get the quickest response.

You can reach out to us at any time by simply emailing helpdesk@countryfriedcreative.com.

When you email our CFC Helpdesk, your inquiry will automatically be turned into a ticket and our team notified. If you are new to our system, you will automatically be registered, so there is no sign up or login required for our system – everything on your end is by email!

All of our employees have access to the Helpdesk, so that the right person with the right set of skills will be able to meet your needs.


Quick Tips

A few tips on putting in tickets:

Be as descriptive with your issue as you possibly can...

If possible, include screenshots of your issue, screenshots are extremely helpful in replicating and solving your issue.

If you are sending us content, please keep in mind upload limitations to your email.

For larger file sizes, we recommend sending us a file share link, such as dropbox or google drive.

For web issues, please give us as many details as possible.

Such as what type of device or browser you are viewing the issue on.

Please let us know if you have already tried anything to solve your issue...

So we have an idea of what works and what doesn’t before we start troubleshooting your issue.

All clients are welcome to send Helpdesk inquiries – please check your Statement of Work (Service Contract) to make sure CFC Support Services are included to avoid additional service fees. If support is not included in your contract, our team can give you a quote for the service requested. Answering questions and giving advice is always free.

Of course, if you have any questions or concerns – we are always happy to help! Feel free to ask for professional advice or recommendations as well. We look forward to serving you!


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